Refund Policy

At Nikk Nelson Beauty we take pride in providing high-quality services and a professional experience. Because hair services are customized and time is reserved specifically for you, all service payments and deposits are non-refundable.

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Deposits & Payments

• Deposits are non-refundable and applied toward your service total.

• If you pre-pay for a service, that payment is non-refundable once the appointment has been booked.

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Cancellations & Rescheduling

• If you need to reschedule, please do so within the timeframe listed in our booking system.

• Reschedules are subject to availability and may require a new deposit depending on notice provided and salon policy.

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Satisfaction Policy

If you are unhappy with your service, please notify your stylist before leaving the salon so we can address concerns in real time. If an adjustment is needed:

• Requests must be made within 48 hours of your appointment.

• Adjustments are evaluated on a case-by-case basis and must align with the original service booked.

• No refunds are issued for services, but we may offer an adjustment appointment when appropriate.

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No-Shows & Late Arrivals

• No-shows and late cancellations may result in forfeiture of your deposit and may require full payment to rebook.

• Late arrivals may need to be rescheduled if we are unable to complete the service within the remaining appointment time.

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Retail Products & Gift Cards

• Unused, unopened retail products may be eligible for exchange or store credit within 7 days (with receipt). Opened/used items are not eligible due to hygiene and safety standards.

• Gift cards are non-refundable and cannot be exchanged for cash.

 

For full details, please refer to the policies shown during booking. By booking an appointment, you agree to these terms.